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Frequently Asked Questions


What does Dry Erase mean?

A real dry erase surface is simply a solid, smooth, non-porous surface, usually white in color.

Did you know that others sell semi-porous surfaces and call them dry erase? Semi-porous surfaces will permanently stain over time.

We only sell real non-porous dry erase items. Our surface is guaranteed to not permanently stain even if written on with the wrong item.

How do I clean my DryErase board?

First things first: NEVER use abrasive cleaners. Old-fashioned Comet might be good for the bathtub but it is awful for your dry erase board.

Hal’s personal favorite heavy-duty cleaner for our boards is non-acetone fingernail polish remover. It is a pink liquid and costs around a dollar per bottle. It is available in most drug stores. Use a soft paper towel or cloth and wipe the boards clean, replacing the towels as needed. As a bonus, it will even clean off permanent markers including sharpies without hurting our surface.

For everyday use, we offer the EXPO DryErase board cleaner. You often can remove those unwanted marks from your dry erase board by simply going over it with a dry erase marker and then erasing it.

Looking to clean a board that you didn’t purchase from us? We recommend you check with the manufacturer to avoid damaging that board.

How long do DryErase markers last?

We guarantee one of our student dry erase markers will write at least as long as two EXPO chisel tip markers.

Our quality student markers are designed to last anywhere from a term up to a full school year in normal classroom use. Some educators that have used our products have told us they lasted up to two years without replacing them.

Some educators even claim our markers last forever. (Please be aware that this is hyperbole, not reality.) At the end of the day, all dry erase markers have a limited shelf life. Some will dry out in just a few days even though they have never been used.

Buying your markers from a store? Stale stock could have been manufactured a couple of years ago, meaning they are used up before you start.When you order your markers from us you are getting fresh markers free of toxins and unpleasant odors. These are the best markers on the market and you will see the difference they make once you start using them. They are even washable off skin!

How long do DryErase boards last?

We have seen "whiteboards" made from everything from cardboard to Styrofoam, and even some that feature a thin plastic film. Needless to say, these boards aren’t built to stand up to the standard wear and tear found in a classroom setting.

Thankfully, our Dry Erase Boards are made to be “goof-proof.” Our Wall Sized Boards have up to a 50 year guarantee. Our Student Boards are designed to last for several years in daily classroom use. For more than 40 years we have been advancing the quality of our products based on the feedback we hear from teachers, students and parents. Just handle with basic care and keep them away from sharp items and abrasives. (Yes it is possible to scratch a dry erase board.)

We guarantee that our surface won't permanently stain and that our graphics are permanently etched and locked onto the surface!

What type of product guarantee do you offer?

The goal of our whiteboard company is to help you look good when it comes to adding quality materials to your classroom or business setting.

Our business is built upon:

  1. Quality,
  2. Trust and
  3. Service

and we make sure that all of our customers experiences are always positive ones.

If we can help you in any way, please reach out to one of our customer service representatives. When you order from us, we guarantee your complete satisfaction or your money back.

Orders + Forms

How do I track my order?

Are you interested in tracking your order further? Once the shipment has been invoiced, you will receive another email to the same address with a copy of your invoice as well as a link to track your order.

You can also call our customer service department at (800) 379-3727 and we can often track your order for you while you are still on the phone.

Do you accept Purchase Orders (POs)?

Yes we accept Purchase orders.

You can email them to

What happens after I've placed my order?

Upon the receipt of your online order, we will email you a confirmation to your supplied, valid email address.

What happens if there's a back order?

Being the manufacturer of our items; it is very rare that you will experience an issue of an item being back-ordered.

In any case, if an issue does come up, we will email you right away regarding any delays.

Please note that you always have the right to cancel an order at any time before it ships. Just email us or call our toll-free number at (800) DRY-ERASE.

Is the ordering process secure?

Your online security is a top priority with the team at The Markerboard People.

We want you to feel safe and confident when you shop with our whiteboard company. That is why we use the latest in Secure Socket Layer (SSL) technology when you place an order for our marker boards for your school or personal use.

This security measure encrypts your credit card information so that it is unreadable as it travels across the Internet.When you want to pay for our DryErase products via the Internet, you just need to click on the items you want and then go to our secure checkout. This ensures that nobody else will see or gain access to your credit card number.

Furthermore, we respect your privacy at home and at work. That is why we never sell your name, email address, phone number, or any other important information you provide to us.
Online security and privacy aren’t just very important to you–it is very important to us as well. That is why we work hard at making your shopping experience with us as worry-free as possible.

Are you still concerned and feel uncomfortable ordering from us online? Then feel free to email us or give us a phone call. We welcome all of your questions, concerns and comments.


How much is shipping?

Our shipping and handling charges are kept at a minimum to ensure you never have to pay too much to get the dry erase products you want.

Our standard rate for shipments sent to the Continental United States is 10% of the total order ($9.95 minimum).

When will I get my order?

Most online orders placed before noon Eastern Time are shipped the very same day that we receive them.

Most other orders go out the next business day. (We do not ship most major holidays and weekends.)

As the manufacturer of our products, we are able to ship any items that are ordered online right away.

If you order before 1:00 p.m. Eastern Standard Time, then your order should ship the same day, except for Saturdays, Sundays, and holidays.

Once your order is shipped, you can expect to receive it within two to five business days.

Our factory is located in Lansing, MI, so the further you are away from our warehouse the longer your item will potentially take to arrive to you.

Please allow 10-14 days for delivery of wallboards as these boards are made to order.

What if I'm shipping to Canada?

We are very proud of the quality of our products and love being able to share them with our friends across the border.

Because of increased international shipping costs, we must charge our Canadian orders:

  1. 30% for shipping in addition to
  2. 5% for GST.

If you have any questions about our Canadian shipping policies, please give us a call.


Can you do a special order for me?

We specialise in custom orders in quantities of 500 to 500,000!

You will be amazed at what we can do for you and your school, business, or organization.

I have a store, can I buy DryErase products at wholesale?

Yes! Interested in seeing what we can do for your educational company? Then reach out to us today to let us get to work creating the dry erase products you need.

We have a rich history of helping companies and organizations just like yours. Nobody is able to match our company when it comes to our quality, price or even customisability.

In every single way, our whiteboard company excels when it comes to providing some of the most useful educational tools to those looking to reach their students better.

What if I need a customized whiteboard?

Not all classrooms, boardrooms or training rooms are designed exactly the same.

That means that there isn’t always a “one-size-fits-all” markerboard that is going to perfectly fit every room for every client that reaches out to us.

With this in mind, The Markerboard People has decided to use our ability as a manufacturer to create custom dry erase boards to fit your exact needs, whatever they may be.

With our wholesale dry erase boards, you are able to receive custom-printed and sized products that fit your needs perfectly. Much of the custom manufacturing work our whiteboard company performs is for educational companies and corporations. Just reach out to use to learn more about the different ways we can customize an order for you.

More Questions

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